Keyword: Consumentenrecht

Digital content services for consumers: Comparative analysis of the applicable legal frameworks and suggestions for the contours of a model system of consumer protection in relation to digital content external link

Loos, M.B.M., Mak, C., Pessers, L., Kadouch, A., Baidoo, D., Helberger, N., Guibault, L. & van der Sloot, B.
pp: 432, 2012

Abstract

The Centre for the Study of European Contract Law (CSECL) and the Institute for Information Law (IViR) were commissioned by the European Commission to conduct a study on digital content services for consumers. This report contains the country reports of 9 Member States - Finland, France, Germany, Hungary, Italy, The Netherlands, Poland, Spain and the United Kingdom - and two legal systems from outside the EU, i.e. Norway and the United States. The country reports contain the responses of national experts to a questionnaire developed by the CSECL and the IViR.

Consumentenrecht

Bibtex

Report{nokey, title = {Digital content services for consumers: Comparative analysis of the applicable legal frameworks and suggestions for the contours of a model system of consumer protection in relation to digital content}, author = {Loos, M.B.M. and Mak, C. and Pessers, L. and Kadouch, A. and Baidoo, D. and Helberger, N. and Guibault, L. and van der Sloot, B.}, url = {http://www.ivir.nl/publicaties/download/Digital_content_services_for_consumers_1.pdf}, year = {0302}, date = {2012-03-02}, abstract = {The Centre for the Study of European Contract Law (CSECL) and the Institute for Information Law (IViR) were commissioned by the European Commission to conduct a study on digital content services for consumers. This report contains the country reports of 9 Member States - Finland, France, Germany, Hungary, Italy, The Netherlands, Poland, Spain and the United Kingdom - and two legal systems from outside the EU, i.e. Norway and the United States. The country reports contain the responses of national experts to a questionnaire developed by the CSECL and the IViR.}, keywords = {Consumentenrecht}, }

Digital content contracts for consumers external link

Loos, M.B.M., Mak, C., Pessers, L., Guibault, L. & Helberger, N.
Journal of Consumer Policy, num: 1, pp: 37-57, 2012

Abstract

The application of consumer law to digital content contracts encounters a number of obstacles. Some of these are rather typical for digital content markets, e.g., the legal consequences of the classification of digital content as “goods” or “services” and, more importantly, the absence of general benchmarks to evaluate the conformity of digital content. Other problems, such as the limited usefulness of consumer information and the position of underage consumers, are not as such reserved to digital consumers, but they are amplified in the digital content markets. Moreover, particular attention is paid to the complex relationship between copyright law and consumer law. This paper explores the extent to which consumer (contract) law is fit to address the problems faced by digital consumers wishing to enjoy the benefits of digital content and examines whether the on-going initiatives at national and European level are likely to provide relief. Finally, recommendations for improvement are put forward in cases where the analysis shows that the problems identified are not or are insufficiently solved by these initiatives.

Consumentenrecht

Bibtex

Article{nokey, title = {Digital content contracts for consumers}, author = {Loos, M.B.M. and Mak, C. and Pessers, L. and Guibault, L. and Helberger, N.}, url = {http://www.ivir.nl/publicaties/download/Journal_of_Consumer_policy_2012.pdf}, year = {0913}, date = {2012-09-13}, journal = {Journal of Consumer Policy}, number = {1}, abstract = {The application of consumer law to digital content contracts encounters a number of obstacles. Some of these are rather typical for digital content markets, e.g., the legal consequences of the classification of digital content as “goods” or “services” and, more importantly, the absence of general benchmarks to evaluate the conformity of digital content. Other problems, such as the limited usefulness of consumer information and the position of underage consumers, are not as such reserved to digital consumers, but they are amplified in the digital content markets. Moreover, particular attention is paid to the complex relationship between copyright law and consumer law. This paper explores the extent to which consumer (contract) law is fit to address the problems faced by digital consumers wishing to enjoy the benefits of digital content and examines whether the on-going initiatives at national and European level are likely to provide relief. Finally, recommendations for improvement are put forward in cases where the analysis shows that the problems identified are not or are insufficiently solved by these initiatives.}, keywords = {Consumentenrecht}, }

Looking Ahead—Future Issues when Reflecting on the Place of the iConsumer in Consumer Law and Copyright Law, external link

van Hoboken, J. & Helberger, N.
Journal of Consumer Policy, num: 31, pp: 489-496, 2009

Consumentenrecht

Bibtex

Article{nokey, title = {Looking Ahead—Future Issues when Reflecting on the Place of the iConsumer in Consumer Law and Copyright Law,}, author = {van Hoboken, J. and Helberger, N.}, url = {http://www.ivir.nl/publicaties/download/Looking_Ahead-Future_Issues_When_Reflecting_on_the_Place_of_the_iConsumer_in_Consumer_Law_and_Copyright_Law.pdf}, year = {0330}, date = {2009-03-30}, journal = {Journal of Consumer Policy}, number = {31}, keywords = {Consumentenrecht}, }

Consumentenbescherming in de elektronische communicatiesector external link

van Eijk, N.
Mediaforum, num: 11/12, pp: 338-345, 2006

Abstract

De positie van de consument in de elektronische communicatiesector heeft een frisse impuls gekregen met de komst van het herziene richtlijnenkader. In dit artikel wordt allereerst nagegaan hoe relevante bepalingen in nationale regelgeving zijn geïmplementeerd. Daarbij valt op dat in Nederland evenals in een aantal onderzochte landen de regels van de richtlijnen voornamelijk één op één zijn omgezet, maar ook dat er zich op onderdelen interessante variaties voordoen. Vervolgens wordt aangegeven wat in Nederland de ontwikkelingen zijn sinds de implementatie van het richtlijnenkader. Geconcludeerd kan worden dat er meer en meer accent op consumentenbescherming is komen te liggen, waarbij het richtlijnenkader als een ondergrens is gehanteerd, maar met regelmaat verdergaande en aanvullende bescherming wordt geboden.

Consumentenrecht

Bibtex

Article{nokey, title = {Consumentenbescherming in de elektronische communicatiesector}, author = {van Eijk, N.}, url = {http://www.ivir.nl/publicaties/download/Mf_2006_1112.pdf}, year = {1207}, date = {2006-12-07}, journal = {Mediaforum}, number = {11/12}, abstract = {De positie van de consument in de elektronische communicatiesector heeft een frisse impuls gekregen met de komst van het herziene richtlijnenkader. In dit artikel wordt allereerst nagegaan hoe relevante bepalingen in nationale regelgeving zijn geïmplementeerd. Daarbij valt op dat in Nederland evenals in een aantal onderzochte landen de regels van de richtlijnen voornamelijk één op één zijn omgezet, maar ook dat er zich op onderdelen interessante variaties voordoen. Vervolgens wordt aangegeven wat in Nederland de ontwikkelingen zijn sinds de implementatie van het richtlijnenkader. Geconcludeerd kan worden dat er meer en meer accent op consumentenbescherming is komen te liggen, waarbij het richtlijnenkader als een ondergrens is gehanteerd, maar met regelmaat verdergaande en aanvullende bescherming wordt geboden.}, keywords = {Consumentenrecht}, }

Thou shalt not mislead thy customer! The pitfalls of labelling and transparency external link

Helberger, N.
INDICARE Monitor, vol. 1, num: 9, 2005

Consumentenrecht

Bibtex

Article{nokey, title = {Thou shalt not mislead thy customer! The pitfalls of labelling and transparency}, author = {Helberger, N.}, url = {http://www.ivir.nl/publicaties/download/INDICAREMonitor230205.pdf}, year = {0303}, date = {2005-03-03}, journal = {INDICARE Monitor}, volume = {1}, number = {9}, pages = {}, keywords = {Consumentenrecht}, }

Digital Rights Management and Consumer Acceptability: A Multi-Disciplinary Discussion of Consumer Concerns and Expectations external link

Dufft, N., Groenenboom, M., Kerényi, K., Orwat, C., Riehm, U. & Helberger, N.
2005

Consumentenrecht

Bibtex

Report{nokey, title = {Digital Rights Management and Consumer Acceptability: A Multi-Disciplinary Discussion of Consumer Concerns and Expectations}, author = {Dufft, N. and Groenenboom, M. and Kerényi, K. and Orwat, C. and Riehm, U. and Helberger, N.}, url = {http://www.ivir.nl/publicaties/download/INDICARESOAReport-Update01.pdf}, year = {0621}, date = {2005-06-21}, keywords = {Consumentenrecht}, }

Digital Rights Management from a Consumer’s perspective external link

Helberger, N.
IRIS Plus, num: 8, pp: 1-8, 2005

Abstract

The purpose of this article is to consider the impact of DRM on people's use of digital content and on its availability and accessibility for consumers. It describes the area of conflict between the economic interest of the media industry to use DRM to protect rights to and marketing of digital content, and consumers' desire to use digital content in accordance with their own rights and legitimate interests without suffering any unfavourable consequences as they do so. The article explains why the current approach, where DRM is considered to be exclusively a copyright issue, is too narrow. It lists a series of equally important individual or informational interests which must be respected, linking DRM to the protection of consumers and access to digital content. The article makes some suggestions how this theme might be usefully dealt with in the future.

Consumentenrecht

Bibtex

Article{nokey, title = {Digital Rights Management from a Consumer’s perspective}, author = {Helberger, N.}, url = {http://www.ivir.nl/publicaties/download/249.pdf}, year = {1123}, date = {2005-11-23}, journal = {IRIS Plus}, number = {8}, abstract = {The purpose of this article is to consider the impact of DRM on people's use of digital content and on its availability and accessibility for consumers. It describes the area of conflict between the economic interest of the media industry to use DRM to protect rights to and marketing of digital content, and consumers' desire to use digital content in accordance with their own rights and legitimate interests without suffering any unfavourable consequences as they do so. The article explains why the current approach, where DRM is considered to be exclusively a copyright issue, is too narrow. It lists a series of equally important individual or informational interests which must be respected, linking DRM to the protection of consumers and access to digital content. The article makes some suggestions how this theme might be usefully dealt with in the future.}, keywords = {Consumentenrecht}, }

Refusal to Serve Consumers because of their Nationality or Residence – Distortions in the Internal Market for E-commerce Transactions? ( European Parliament’s Committee on Internal Market and Consumer Protection) external link

Helberger, N.
2007

Abstract

Technological progress and the internet bring the promise of an Internal Market for electronic services closer than ever into the reach of Europe's citizens. Yet, while European and national policies are committed to removing government-made obstacles to the free movement of services, some e-commerce businesses use technology to actually re-introduce territorial barriers. The goal of this briefing paper is to provide a first overview of the motives of e-commerce businesses to engage in territorial differentiation, to examine whether territorial differentiation can result in a serious distortion of the Internal Market and to make recommendations what measures should be taken to remove barriers that prevent consumers from buying goods and services on-line throughout the Internal Market.

Consumentenrecht

Bibtex

Other{nokey, title = {Refusal to Serve Consumers because of their Nationality or Residence – Distortions in the Internal Market for E-commerce Transactions? ( European Parliament’s Committee on Internal Market and Consumer Protection)}, author = {Helberger, N.}, url = {http://www.ivir.nl/publicaties/download/ecommerce_en.pdf}, year = {0320}, date = {2007-03-20}, abstract = {Technological progress and the internet bring the promise of an Internal Market for electronic services closer than ever into the reach of Europe's citizens. Yet, while European and national policies are committed to removing government-made obstacles to the free movement of services, some e-commerce businesses use technology to actually re-introduce territorial barriers. The goal of this briefing paper is to provide a first overview of the motives of e-commerce businesses to engage in territorial differentiation, to examine whether territorial differentiation can result in a serious distortion of the Internal Market and to make recommendations what measures should be taken to remove barriers that prevent consumers from buying goods and services on-line throughout the Internal Market.}, keywords = {Consumentenrecht}, }

Analysis of the applicable legal frameworks and suggestions for the contours of a model system of consumer protection in relation to digital content contracts ( ) external link

Loos, M.B.M., Mak, C., Pessers, L., Cseres, K.J., Tigner, R., Helberger, N., Guibault, L. & van der Sloot, B.
2011

Consumentenrecht

Bibtex

Report{nokey, title = {Analysis of the applicable legal frameworks and suggestions for the contours of a model system of consumer protection in relation to digital content contracts ( )}, author = {Loos, M.B.M. and Mak, C. and Pessers, L. and Cseres, K.J. and Tigner, R. and Helberger, N. and Guibault, L. and van der Sloot, B.}, url = {http://ec.europa.eu/justice/newsroom/consumer-marketing/events/digital_conf_en.htm}, year = {1123}, date = {2011-11-23}, keywords = {Consumentenrecht}, }